At Mr. Mich Mix, we stand behind the quality of our product and strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, please review our refund policy below:
Eligibility for Refunds
We offer refunds under the following circumstances:
- The product was damaged during shipping.
- You received the wrong product.
- The product is defective or unusable.
To be eligible for a refund, you must contact us within 30 days of receiving your order and provide proof of purchase, along with clear photos of the issue.
Non-Refundable Situations
Unfortunately, we cannot offer refunds for:
- Products that have been opened or partially used.
- Issues resulting from incorrect storage or handling after delivery.
- Orders placed with incorrect shipping information provided by the customer.
How to Request a Refund
- Email us at info@mrmichmix.com with the following details:
- Your order number.
- A description of the issue.
- Photos of the product, if applicable.
- Our customer service team will review your request and respond within 3 business days.
Refund Process
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days.
Exchanges
If you prefer, we can offer a replacement product instead of a refund, subject to availability.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us at info@mrmichmix.com.
Thank you for choosing Mr. Mich Mix—we’re here to ensure your satisfaction with every sip!